Política de envío

We provide FBA/ DHL/ UPS/ USPS/FedEx and standard logistics delivery.

Note: Please note that we consider business days as Monday-Friday.

• Processing time:

Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturers for dispatch within 48 hours after the order is placed. Please note that processing times may be extended during any holidays. Customized items are shipped as we're supposed.

• Shipping time:

This refers to the time it takes for items to be shipped from our warehouse to the destination) You will receive an email with shipping updates and order tracking information.

Shipping Cost & Shipping Time

Destinations	Estimated Delivery Time	Shipping	Shipping Cost	Courier
U.S. (Except Island, PR, HI) and U.K.	3-7 business days	Free Shipping	0	FBA/ DHL/ UPS/ USPS/FedEx and standard logistics delivery
	2-5 business days	Standard Shipping	$6.99	FBA/ DHL/ UPS/ USPS/FedEx and standard logistics delivery
	1-3 business days	Expedited Shipping	$9.99	FBA/ DHL/ UPS/ USPS/FedEx and standard logistics delivery
U.S. (Island, PR, HI)	2-5 business days	Standard Shipping	$5.99	FBA/ DHL/ UPS/ USPS/FedEx and standard logistics delivery
	1-3 business days	Expedited Shipping	$14.99	FBA/ DHL/ UPS/ USPS/FedEx and standard logistics delivery

 

Destinations	Estimated Delivery Time	Shipping	Shipping Cost	Courier
Worldwide (Except U.S. and U.K.)	5-14 business days	Economy International	$89	DHL/ UPS/ USPS/FedEx

 

 

Note: Shipping not available to

- P.O. Boxes
- APO Addresses
- Guam

Total Delivery Time = Processing Time + Shipping Time

Order Tracking:

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email support@jadens.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

 

Phone number: +1 (833) 470-2950

Email: support@jadens.com

Physical address: Jadens (HK) Company Limited, 2/F, Billion Trade Center, 31 Hung To Road, Kwun Tong, Kowloon Hong Kong

(Note: This address is not the return address)