The JADENS brand products ("JADENS") under Jadens (HK) Company Limited warrant to the original end-user purchaser that JADENS label makers and printers ("Product(s)") purchased from the JADENS official website or authorized platform sellers shall be free from defects in materials and workmanship for a period of one (1) year from the date of purchase or delivery (whichever occurs later).
As JADENS cannot control the quality of Products sold by unauthorized sellers, including unauthorized online marketplace sellers, this warranty applies only to Products purchased directly from JADENS or its authorized sellers, unless otherwise prohibited by law. JADENS reserves the right to deny warranty claims for Products purchased from unauthorized sellers (including unauthorized online marketplace sellers).
Exclusions:
- Normal wear and tear - Accidental damage - Damage to computers or devices connected to the Product - Loss or corruption of data, programs, records, or other information - Damage caused by misuse, modification, or neglect - Damage resulting from the use of non-JADENS third-party labels
Troubleshooting Guide
Most issues can be resolved by visiting the "FAQ" section:
https://support.jadens.com/support/home
You will find product information, frequently asked questions, and troubleshooting guides.
For further assistance, contact JADENS Consumer Support:
Provide a detailed explanation of the alleged defect.
3. Submit Proof of Purchase
Include your order number and purchase/delivery documentation to verify eligibility.
4. Provide Product Photos
Attach clear images of the Product to assist in diagnosis.
5. Troubleshooting
A customer service representative will guide you through troubleshooting steps. If unresolved, proceed to a formal claim.
6. Repair or Replacement
- If a return is required, a prepaid return shipping label will be provided.
7. Shipping Instructions
- Use traceable and insured shipping methods.
*Note: Warranty claims for JADENS products via authorized platforms share identical eligibility criteria as official site purchases, though processes may differ per platform.*
Remedies Under This Warranty
JADENS may, at its discretion, repair or replace defective Products covered by this warranty. If the Product is discontinued, it will be replaced with the most comparable currently available product. If replacement is not feasible, a refund will be issued based on the purchase price verified by proof of purchase.
Disclaimers
1. This warranty does not extend beyond the terms stated herein.
2. Any implied warranties applicable to the Product, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the term of this warranty.
3. Some states or jurisdictions do not allow limitations on the duration of implied warranties; the above limitation may not apply to you.
4. JADENS shall not be liable for any special, incidental, or consequential damages under any circumstances. Some states or jurisdictions do not allow the exclusion of incidental or consequential damages; the above exclusion may not apply to you.
5. This warranty grants specific legal rights, and you may have additional rights under state or local laws.
- Your information is for internal use only and will not be shared externally. For privacy policy details, visit our official website.
*(This warranty supersedes any warranty statements in product manuals or packaging.)*
Last Updated: March 25, 2025
Warranty FAQs
1. What is a marketplace seller?
An individual or entity selling products to end-users via online platforms such as Amazon, Walmart, or TikTok.
2. Who is an authorized marketplace seller?
A seller officially authorized by JADENS to sell its products on specific platforms. Verify authorization via support@jadens.com.
3. What is an unauthorized seller?
An individual or entity selling products without JADENS authorization, often through gray market channels. Such sellers are not subject to JADENS quality controls or service standards.
4. Why purchase from the official website or authorized sellers?
- Reliable service: Adherence to standardized support processes.
- Full warranty coverage: Eligibility for all warranty benefits.
5. What does this warranty cover?
Material and workmanship defects in JADENS Products purchased from the official website or authorized platform sellers during the warranty period.
6. What is excluded?
- Normal wear and tear - Accidental damage - Damage to connected devices - Data loss - Damage caused by misuse, modification, or neglect - Use of non-JADENS labels
Additional Notes
- This translation is based on the original English document. In case of any discrepancy, the English version shall prevail.
- Legal jurisdiction is determined by the location of purchase.
